Return & Refund Policy

14-Day Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all accessories, tags, and manuals (if applicable).
• A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Opened or used beauty, skincare, cosmetics, or personal care products.
• Gift cards.
• Clearance or final sale items.
• Customized or personalized products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue quickly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. Contact us to request an exchange.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our standard return process.